Synopsis: Have you ever wondered what goes on behind the desk at the major hotels in the U.S.? How come some guests always get the best rooms and service, and you end up in a room overlooking the alley? Why is it that you have to pay for your mini-bar peanuts and some guests never pay? We talk to a hospitality industry insider about his experiences in two large hotels; how hotels figure out who to put where; how the mini-bar and movies work; and how to get the best service from the staff that counts.

Host: Marty Peterson. Guests: Jacob Tomsky, veteran of the hospitality business in hotels in New Orleans and New York City, author of the book, Heads in Beds: A reckless memoir of hotels, hustles and so-called hospitality.

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