Artificial intelligence gets a lot of attention for what could go wrong, but some of its most useful applications may be surprisingly mundane. We look at how governments are using it to simplify confusing forms, shorten wait times and make public services easier to navigate.
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- Beth Noveck, professor, Northeastern University, director Burnes Center for Social Change, Northeastern University, author, Reboot: AI & the Race to Save Democracy
Sometimes AI isn’t trying to drive a car or replace a worker but is helping a government agency figure out why thousands of people are filling out a form wrong.
The state couldn’t rip out a decades old computer system in the middle of a crisis, so Noveck’s team started with the parts they could change quickly. And this was before the era of generative AI.
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